Shipping & Delivery Policy

1 Order Processing Time

• All orders are processed within 1–3 business days.
• Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders (e.g., peak research seasons), shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

2 Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping speeds:

• Standard Shipping: 5–7 business days.
• Expedited Shipping: 2–3 business days.
• Heavy/Bulk Cargo: For large equipment (like 6-hole water baths or vacuum pumps), delivery times may vary based on freight schedules.

3 Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4 Specialized Packaging for Glass & Equipment

At LabsApex, we take extra care in packaging.

• Glassware/Consumables: Shipped with multi-layer bubble wrap and reinforced boxing.
• Instruments: Secured with foam-in-place packaging or wooden crates where necessary to ensure calibration integrity upon arrival.

5 Damages and Issues

LabsApex is liable for products damaged or lost during shipping only if reported immediately.

• If you receive your order damaged, please save all packaging materials and damaged goods.
• Action Required: Take clear photos of the damaged box and the item, and contact our support team within 48 hours of delivery.

6 International Shipping Policy

We currently ship to select international locations. Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. LabsApex is not responsible for these charges if they are applied and are your responsibility as the customer.

7 Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.